FAQ

SHIPPING & DELIVERY

We aim to post all products within three to five working days. If there are any delays to this, we will of course notify you via the contact information you provide us with on the order form.

Sometimes a delivery may get delayed, damaged or not arrive at all, due to circumstances beyond our control. Please contact The Accessory Tree as soon as possible so ensure the issue is rectified swiftly and in a timely manner.

All orders are posted via Royal Mail and shipping fees are calculated at checkout depending on the size and weight of the order. The Accessory Tree reserves the right to increase postal charges in line with Royal Mail. The Accessory Tree also reserves the right to post orders via alternative means should there be a requirement to do so.

We also offer a local collection service from Sutton Coldfield.

 

RETURNS POLICY

We do hope you are happy with your purchase, however if you wish to return or exchange your order please contact The Accessory Tree by emailing accessorytree20@gmail.com.

You have 14 days to return your order from the date you received it. Customers are to cover the costs of the return and are advised to get proof of postage.

 

Due to hygiene reasons certain items will not be able to be returned such as earrings and face masks.

 

REFUNDS

Refunds will only be issued after the returned item has been received and inspected. Items that have clearly been used will not be refunded.

Refunds will be made via the original payment method. We aim to issue refunds within 14 days of receipt.

 
GENERAL TERMS AND CONDITIONS

 

The Accessory Tree is an independent business based in Sutton Coldfield, West Midlands.

This website is operated by The Accessory Tree. Throughout the site, the terms “we”, “us” and “our” refer to The Accessory Tree.

By visiting this site and/ or purchasing something from The Accessory Tree, you engage in our “Service” and agree to be bound by its terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By agreeing to these Terms of Service, it is assumed by The Accessory Tree that you are of legal age to use this site and that consent has been granted by a parent or legal guardian for minors accessing and purchasing from this site. It is also assumed that information provided to the site is true and accurate and The Accessory Tree will not be held accountable to misrepresentation of information provided by visitors to the site.

The Accessory Tree has the right to accept, modify or decline orders. Currently, this site is only able to fulfil orders to addresses within the UK and Ireland.

The Accessory Tree is hosted by Wix, and all payments go through a site hosted by them. Wix provide us with the online e-commerce platform that allows The Accessory Tree to sell our products and services to you.

Please ensure you are happy with the Terms of Service before making any purchases from this site. By placing an order, you agree to be bound by these Terms of Service.

The Accessory Tree reserves the right to update, change or update the Terms of Service at any time. It is your responsibility to check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Products may be withdrawn or discontinued at any time.

 

ACCURACY OF INFORMATION 

 

The Accessory Tree tries to ensure all information on this site is accurate and up to date. However, despite our best efforts there may be times where inaccuracies may take place. Please note that certain information such as prices, product descriptions and stock quantities may change without notice. If you notice anything inaccurate please email us at accessorytree20@gmail.com and we will do our utmost to update it.

Please note that the content of this site is for information only and reliance on the material on this site is at your own risk. Original photography is used throughout this site and sometimes colour on a photograph may not be a true representation of the product itself and may vary slightly from the physical item. Whilst The Accessory Tree will try to ensure a true representation of colour it is not always exact and The Accessory Tree will not take responsibility for any variations.

 

MODIFICATIONS OF PRICING

The Accessory Tree reserves the right to change the prices of our products without notice. We also Reserve the right to modify or discontinue any part of the service without notice at any time.

 

 

PRIVACY POLICY

Your details will not be passed to any third parties and will be used solely for the purpose of delivery.

CONTACT INFORMATION

If you need further assistance please contact accessorytree20@gmail.com

Please note that orders placed between Saturday 23rd October and Saturday 30th October will not be posted until Monday 1st November. Thank you for your understanding.